How are your products shipped?

Our perishable beef products are shipped vacuum sealed and frozen over dry ice inside an insulated cooler. We utilize UPS 1-2 day shipping to ensure our goods arrive in a timely manner.

What if there is no dry ice in my cooler?

If the meat is frozen, partially frozen, or it arrives thawed and cool to the touch, it remains safe to eat. If the meat is thawed and you are unsure if it is safe or cool to the touch, please give us a call at (317) 556-3171 to discuss further. We will always make sure that you receive product that is safe to eat and enjoyable.

What if my product arrived and it is not frozen? What do I do?

If your product is thawed but still cool to the touch, the product is safe to eat within 7 days or may be refrozen. If your product is not cool to the touch, please give us a call at (317) 556-3171

Do you charge sales tax on your products?

In Indiana, grocery items like beef are exempt from collecting sales tax. However, Fossil Rock Farms collects applicable sales tax on taxable items such as apparel.

Do you offer corporate gift cards or custom packages?

Yes. For information about corporate gifts or custom gift packages, please see Corporate Gifting or call (317) 556-3171.

Can I have my order sent overnight?

Orders can be expedited with a surcharge for certain scenarios; please call (317) 556-3171 for more information.

What is your return policy?

Accuracy is very important to us. We guarantee you will receive the product you ordered. If a product is out of stock, we will notify you in a timely manner and give you an opportunity to make a substitution or place the item on backorder. Given the perishable nature of Fossil Rock Farms beef, we employ the highest standards to ensure your product arrives in wholesome condition. By utilizing an insulated cooler and dry ice, Fossil Rock Farms guarantees your product will arrive in wholesome condition. Unfortunately, we cannot accept returns because of the perishable nature of our product. However, if you are ever unsatisfied, please notify us and we will replace your order or issue you a Fossil Rock Farms gift card, provided you inform us within 24 hours after receipt of your order. If you are not pleased with your purchase or feel we have failed to live up to our guarantee, give us a call at (317) 556-3171. We will be happy to assist you. Fossil Rock Farms reserves the right to investigate all claims that we believe may be fraudulent or unfounded. Under no circumstance will a refund or product replacement represent an admission of any kind by Fossil Rock Farms.

What is your satisfaction guarantee?

If you're not satisfied, neither are we. Fossil Rock Farms strives to deliver beef worthy of having a place on your family’s table. You can buy with confidence knowing if for any reason you or your family are not satisfied, neither are we. We’re committed to doing whatever it takes to make it right, or we’ll give you your money back. 100% guaranteed.

How long can I safely keep beef thawed in my refrigerator?

It is ideal to thaw beef in the refrigerator where it remains at a safe temperature (40°F or below). Most steaks will thaw in one day while larger items such as brisket or roast may take an additional day or more. After thawing, beef can be refrigerated safely for 3 to 5 additional days before cooking. During this time, if you decide not to use the beef, you can safely refreeze it without cooking. Avoid thawing on the counter or in other locations. While quick thawing can be achieved under cold running water, it is ideal to slowly thaw beef in the refrigerator. Do not use warm or hot water to accelerate thaw time.

How long can I store frozen vacuum sealed beef?

For best quality, plan to cook our beef within 4 to 12 months. Beef will remain safe when stored constantly at 0°F or below; however, quality degrades with lengthy freezer storage. For ideal quality, the freezer should be set at 0°F or below and beef should remain packaged to keep air from getting in. If beef is frozen without being sealed tightly, freezer burn may occur. The product remains safe to eat, but the areas with freezer burn will be dried out and tasteless and should be trimmed away.

What is marbling in beef?

Marbling is the white flecks of fat embedded within the beef muscle; it describes the fat content inside the muscle. The greater the amount of marbling in beef, the higher the quality grade, because marbling makes beef more tender, flavorful and juicy. The term “quality grade” is used to describe the level or amount of marbling, along with other factors such as fat thickness, age of the cattle and coloration of the beef. The higher the amount of marbling, the higher the quality grade, the better the eating experience, defined through attributes like juiciness, tenderness, flavor and texture.

What is the difference between quality grades?

The three main quality grades assigned to beef are Prime, Choice and Select. Prime beef is the highest grade and contains an abundant amount of marbling. Choice beef follows closely – it is a very high-quality beef with a moderate amount of marbling. Rounding out the top three main quality grades is Select beef, which is uniform in quality and much leaner, with only a slight amount of marbling. Fossil Rock Farms only provides Angus Beef that is of quality grade; either Prime or Choice. Each individual package of Fossil Rock Farms beef has been USDA inspected and graded by our independent third-party digital imaging technology.

What is the difference between wet and dry aged?

When comparing wet aging vs. dry aging, contrast how the meat is dehydrated. For dry aging, whole sides of beef or primal cuts are hung in open air at a temperature just above freezing and left to age for several weeks. Enzymes work on the muscle fiber during this process while the meat is slowly dehydrating. This concentrates the meat and changes the texture and flavor.

The wet-aging process involves vacuum sealing cuts of beef and shipping directly to the market with minimum hang time. The aging takes place between slaughter and sale while the meat is in transit and the enzymes have time to tenderize the meat. Not in a controlled cooled environment. The biggest plus is that there is no weight loss in the meat due to dehydration.

Here at Fossil Rock Farms , we dry age all of our beef. Our premium beef is dry aged for 14 days under carefully controlled conditions, allowing natural enzymes to enhance tenderness while moisture loss concentrates the beef’s rich, natural flavor. The result is a tender, full-flavored steak with exceptional texture and a premium steakhouse-quality eating experience.